Terms and conditions of use for FAVI.co.uk

1. Introductory provisions

1.1. These terms and conditions of use (hereinafter the "Terms of Business") govern, in compliance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"), the mutual rights and obligations of FAVI a.s., with its registered office at Vodičkova 710/31, Nové Město, 110 00 Prague 1, Czech Republic, identification number (IČ): 048 57 402, registered in the Commercial Register maintained by the Municipal Court in Prague, section B, entry no. 28244 (hereinafter the "Provider"), and third parties (hereinafter the "User") arising from service agreements (hereinafter the "Service Agreement") entered into through the Provider’s website available at favi.co.uk (hereinafter the "Website").

1.2. A separate document contains:

1.2.1. information on any and all policies, procedures, measures and tools used by the Provider with a view to moderating content, including algorithm-based decision-making and human review, as well as the rules of procedure applicable to the Provider’s internal complaint handling system;

1.2.2. information on the mechanisms that allow individuals and entities to notify the Provider of the appearance of specific information within the service that the individual or entity in question considers to constitute illegal content.

1.3. The Service and the Terms and Conditions are drawn up in English. The Service may be concluded in English.

1.4. In accordance with the provisions of Section 1752 of the Civil Code, the parties agree that the Provider may unilaterally amend the Terms and Conditions to a reasonable extent. Such amendment to the Terms and Conditions shall be notified to the User by e-mail to the User’s address indicated in the User Account (Article 3). The User may reject the amendment to the Terms and Conditions; in such case, the User shall terminate the Service in writing, subject to a notice period of one (1) month.

1.5. Once the User gives their consent to a new version of the Terms of Business, previous version of the Terms of Business shall expire, whereas the new version shall become an integral part of the Service Agreement.

2. Entering into a service agreement

2.1. Information concerning the functionality of the digital content as well as the ability of the digital content to function together with technical and software equipment that is normally used with digital content of the same kind without the need for conversion thereof (compatibility) or with technical and software equipment other than that normally used with digital content of the same kind (interoperability), which is known or could reasonably be expected to be known to the Provider, shall be as follows: the Website is correctly displayed in current versions of the following web browsers: Google Chrome from Google LLC, with its registered office at 1600 Amphitheatre Parkway, California, United States of America; Safari from Apple Inc., with its registered office at 1 Infinite Loop Cupertino, California, United States of America; Microsoft Edge from Microsoft Corporation, with its registered office at One Microsoft Way Redmond, WA 98052-6399, United States of America; and Mozilla Firefox from Mozilla Foundation, with its registered office at 149 New Montgomery St., 4th Floor, San Francisco, United States of America.

2.2. The User shall propose the conclusion of the Service by filling in the details in the registration form on the Website and submitting such details to the Provider by clicking on the "Register" button (hereinafter the "Order"). The details provided by the User in the Order shall be deemed correct for the purposes of the Terms and Conditions.

2.3. Following the delivery of the Order to the Provider, the Provider shall provide the User with the option to sign in to such User’s user account (hereinafter the "Acceptance"). The provision of Section 1740(3) of the Civil Code shall not apply. The Service shall be concluded upon delivery of the Acceptance to the User.

2.4. The User agrees that the Provider may commence the provision of the services under the Service Agreement immediately after the conclusion thereof – even prior to the expiry of the statutory period for the withdrawal from the Service Agreement.

2.5. The User hereby acknowledges that the Provider is not required to enter into the Service Agreement (i.e. the Provider may refuse to register the User), particularly with regard to individuals that had previously materially breached the Service Agreement (including the Terms of Business).

2.6. The User consents to the use of means of distance communication in connection with the conclusion of the Service Agreement. Any cost incurred by the User in using such means of distance communication in connection with the conclusion of the Service Agreement (e.g. Internet connection cost) shall be borne solely by the User; such cost shall not differ from the basic rate.

3. User account

3.1. On the basis of a User registration completed on the Website, Users may access their user interface of the Website (hereinafter the "User Account").

3.2. The User Account shall be operational upon User registration on the Website (completion of required data by the User).

3.3. During the registration process on the Website, any information provided by the User must be true and correct. In the event the personal data specified in the User Account change, the User is required to update them. The details provided by the User in their User Account are considered to be accurate by the Provider. Each User may only have one User Account.

3.4. User Account access shall be secured by a user name and a password. The User agrees that the user credentials may also be used for other websites operated by the Provider. The User shall refrain from any unauthorized disclosure of the information required to access their User Account; furthermore, the User acknowledges that the Provider shall not be liable for the breach of this obligation by the User.

3.5. The Provider may prevent the User from using their User Account, particularly if the User breaches their obligations arising from the relevant Service Agreement. (including the Terms and Conditions).

4. Service terms and conditions

4.1. Based on the Service Agreement, the User is entitled to access their User Account. In their User Account, the User can in particular manage their data, mark their favourite products and post user reviews of products, provided the User is asked to post a review by a seller (hereinafter the "Service"). The Service also includes a system for posting (uploading) user reviews on the Website by the User. As part of the system, the User will receive invitations from third parties or the Provider to post a user review.

4.2. The Provider is not required to provide the Service if the provision of the Service is prevented by problems on the part of the User or third parties. Therefore, the Provider is not required to provide the Service in the event there are power outages, data network failures, other third-party failures or in case of force majeure.

4.3. There may be disruptions, temporary unavailability, interruptions or reduced quality of the Service in the course of its provision.

4.4. Any recommendations and information displayed as part of the Service and on the Website are of non-binding nature and the User acknowledges this. The User shall always contact a consultant in connection with the use of such recommendations or information.

4.5. The Provider may update the digital content throughout the term of the Service - provided any changes are communicated to the User in a clear and comprehensible manner and the User does not incur additional costs as a result of the changes. Such changes are primarily due to ongoing legislative changes that impact the content of the Service and the adaptation of the content to the needs of users and vendors.

5. Use of the service

5.1. In connection with the use of the Service, The User shall not upload or disseminate any information, the content of which is in conflict with generally binding legal regulations in force in the Czech Republic or other countries, where the Service available, namely any content that, if made available to the public:

5.1.1. Infringes third-party copyright and any other rights associated therewith;

5.1.2. Infringes third-party personality rights;

5.1.3. Infringes legal regulations aimed at ensuring protection against hatred on grounds of nationality, ethnicity, race, religion, class, against hatred towards any other group of individuals, or against restrictions on rights and freedoms of members of such group.

5.2. The User acknowledges that the Provider shall not be liable for any settings made by the User in their User Account.

5.3. The User shall not distribute any unsolicited commercial communications in connection with the use of the Service. The User shall not disseminate any information that bears a striking resemblance to third-party services or applications with a view to confuse or mislead any Internet users (phishing) in connection with the use of the Service. The User shall not spread computer viruses in connection with the use of the Service.

5.4. In connection with the use of the Service, the User shall not use any mechanisms, tools, software or processes that have or may have adverse effect on the operation of Provider’s equipment, Internet security or security of other Internet users.

5.5. The User shall not engage in any activities aimed at disabling or restricting operation of Provider’s servers used for the Service or engage in other attacks on such servers or assist any third party in such activities. The User shall not use the User Account or the Service in a manner that would unduly prevent other customers of the Provider from using the Service or that would otherwise be unduly restrictive of the Provider. In particular, the User shall not overload the Provider’s servers used to operate the Service with automated queries.

5.6. The User acknowledges that the Provider shall not be liable for the content of any information stored by the User. The User further acknowledges that the Provider shall not be liable for any unlawful acts of the User.

5.7. The Provider may (however, is not required to) perform preventive monitoring of information uploaded or disseminated by the User in connection with the Service. In the event the content of such information is likely to breach the Terms of Business, generally binding legal regulations or good manners, the Provider may delete such information or prevent the dissemination thereof; moreover, the Provider has the right to withdraw from the Service Agreement. In the event any third party exercises its rights in connection with any information uploaded or disseminated by the User in connection with the Service, the Provider shall be entitled to immediately delete the information content uploaded or disseminated by the User as part of the Service.

5.8. In the event any third party exercises its rights against the Provider in connection with the performance of the Service Agreement, the User undertakes to submit to the Provider any and all documents and materials necessary for successful litigation with such third party. In the event such third party claims that its rights have been infringed as a result of any information uploaded or disseminated by the User within the Service, particularly rights to items protected by copyright, or as a result of any practices that constitute unfair competition, the User undertakes to reimburse the Provider for any and all reasonable cost that might be incurred by the Provider in connection with a dispute with such third party.

5.9. The User acknowledges that any texts, photographs, graphic representations, and other elements included on the Website or available within the Service may be protected by copyright – either individually and/or collectively (hereinafter collectively referred to as the "Copyrighted Works"). Any databases on the Website or available within the Service are protected by a sui generis right of a database maker. Unless agreed otherwise with the Provider in writing, any Copyrighted Works may only be lawfully used to the extent and in a manner foreseen by the applicable laws. In particular, the User may not reproduce any Copyrighted Works with a view to achieve any direct or indirect economic or commercial benefits; furthermore, the User may not disseminate, lend, exhibit or make any Copyrighted Works available to the public (incl. making them available to the public via the Internet).

6. Licensing agreement

6.1. In the event the User stores or disseminates any information (intangible assets) within the Service that is subject to protection under any of the intellectual property rights (hereinafter the "Works"), including the storage of such Works as part of user reviews, the User - by storing or disseminating the Works within the Service - grants a royalty-free right to the Provider to exercise the right to use the Works (licence), subject to the terms and conditions set forth below. This is without prejudice to the provisions of Article 5.1 of the Terms and Conditions.

6.2. The licence to the Works is granted in connection with all forms of use (incl. making the Works available to the public via the Internet), without any quantitative or territorial restrictions. The Provider may grant the authorization associated with the licence to a third party, either in full or in part (the "Sub-licence"). The Provider may assign the Licence to the Works to a third party. The Provider shall acquire the Licence to the Works at the moment such Works are uploaded or disseminated within the Service. The Licence is granted for a period of seventy (70) years from the moment the Works are uploaded or disseminated within the Service. The Provider is not required to use the Licence.

6.3. The Provider has the right to alter, modify or process the Works, incorporate them in other works and combine them with other Copyrighted Works (or computer software), whereas the Works may also be altered, modified or processed through third parties. In case of any alterations to the Works made by the Provider (or third parties authorized by the Provider), a License is also granted to the Provider in connection with such altered Works. The Provider has the right to make the Works available to the public under its own trade name. In case of previously unpublished Works, the Provider has the right to publish them. When publishing any Works, the Provider shall always use a nick of the User, who had uploaded such Works within the Service.

6.4. The provisions of Sections 6.1 through 6.3 of the Terms of Business relating to the Provider’s authorization shall also apply accordingly to situations where User’s posts are not subject to copyright protection.

7. Other rights and obligations of the parties

7.1. The Provider does not require any advance or similar payments.

7.2. The User acknowledges that the computer programs that form the Website are protected by copyright. The User undertakes not to engage in any activity that would allow the User or any third parties to unlawfully use or interfere with the computer programs, which are used or the proprietary rights to which are exercised by the Provider.

7.3. The Provider is not bound by any codes of conduct in relation to the User within the meaning of the provisions of Section 1820(1)(n) of the Civil Code.

7.4. Consumer complaints shall be handled by the Provider via e-mail. Complaints may be sent to the Provider’s e-mail address (Article 11.6). The Provider shall send information about the resolution of the User’s complaint to the User’s e-mail address. No other rules for the handling of complaints are defined by the Provider.

7.5. The alternative dispute resolution (ADR) entity competent to deal with potential consumer disputes arising from the Service Agreement shall be the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, identification number (IČ): 000 20 869, website URL: www.adr.coi.cz/cs. The platform for online dispute resolution available at www.ec.europa.eu/consumers/odr may also be used for resolving any disputes between the Provider and the User arising from the Service Agreement.

7.6. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website URL: www.evropskyspotrebitel.cz, is an ODR contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

7.7. The User may address a complaint to a supervisory or state supervisory authority. The Provider is authorized to conduct its business activities on the basis of a trade licence. Trade inspections are carried out by the competent trade authority within its area of responsibility (competence). Supervision of the protection of personal data is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No 634/1992 Coll., on Consumer protection, as amended, and the Civil Code within a defined scope.

7.8. The rights arising from defective performance of the Provider shall be governed by the statutory provisions, particularly the provisions of Sections 1914 through 1925 and Sections 2389g et seq. of the Civil Code, and by Act No. 634/1992 Coll., on Consumer protection, as amended. The Provider warrants to the User that the digital content is free from defects for the duration of the commitment. If a defect occurs throughout the duration of the commitment, it is up to the Provider to prove that the digital content is provided without defects. The User may complain about a defect that appears or occurs in respect of the digital content throughout the duration of the commitment. Anyone who has rights in respect of defective performance shall also be entitled to compensation for the costs reasonably incurred in exercising such rights. However, if the User does not exercise the right to claim compensation within one month after the expiry of the period within which the defect must be notified, the court shall not grant the right if the Provider argues that the right to claim compensation was not exercised in time.

7.9. In particular, the Provider warrants to the User that the digital content:

7.9.1. Conforms to the agreed description and scope, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;

7.9.2. Is fit for the purpose for which the User requires it and to which the Provider has agreed; and

7.9.3. Is provided with the agreed accessories and instructions for use, including installation instructions, and user support.

7.10. The Provider warrants to the User that, in addition to the agreed characteristics:

7.10.1. The digital content is fit for the purpose for which digital content of this kind is normally used, including with regard to third party rights, legislation, technical standards or industry codes of practice, where there are no technical standards;

7.10.2. The digital content corresponds - in terms of scope, quality and other performance parameters, including functionality, compatibility, accessibility, continuity and security - to the usual characteristics of digital content of the same kind that the User can reasonably expect, also taking into account public statements made by the Provider or another person in the same ual chain, in particular advertising or labelling;

7.10.3. The digital content is provided with such accessories and instructions for use as the User may reasonably expect; and

7.10.4. The digital content corresponds to the trial version or preview made available by the Provider before the conclusion.

7.11. In case the digital content is defective, the User may request that such defect be remedied, unless it is impossible or unreasonably costly to do so; this shall be assessed in particular with regard to the significance of the defect and the value that the digital content would have had without such defect. The Provider shall remedy the defect within a reasonable period of time after the defect has been notified so as not to cause the User significant inconvenience, taking into account the nature of the digital content and the purpose for which the User requested it.

8. Personal Data Protection; Consent to Commercial Communications; Storage of COOKIES

8.1. Information obligations of the Provider associated with the processing of User’s personal data are governed by a separate document.

8.2. In accordance with the provisions of Section 87(2) and Section 96(1) of Act No. 127/2005 Coll., on Electronic communications and on amendments to certain related acts (Electronic Communications Act), as amended, the User hereby agrees to be offered marketing advertising or other offers of goods or services by the Provider via electronic communications networks or services. In accordance with Section 7 of Act No. 480/2004 Coll., on Certain information society services and on amendments to certain acts (Act on Certain Information Society Services), as amended, the User agrees to the sending of information and commercial communications by the Provider related to the Provider’s services or business to the User’s address specified in the User Account (hereinafter the "User’s Address") and to the sending of commercial communications by third parties to the User’s Address. The User consents to the sending of information by third parties who also use the Service to the User’s Address.

8.3. The Provider shall fulfill its legal obligations regarding the possible storage of cookies on devices of the User by means of a separate document.

9. Service agreement term

9.1. A User, who is a consumer, may withdraw from the Service Agreement within a period of fourteen (14) days after its conclusion in compliance with the provisions of Section 1829(1) of the Civil Code – except for situations where the Service Agreement cannot be terminated. In order to withdraw from the Service Agreement, as specified above, the User may use a standard form provided by the Provider; this standard form is enclosed hereto as Annex No. 2.

9.2. The Service Agreement comes into effect on the day it is concluded. The Service Agreement shall be of indefinite duration.

9.3. The User may terminate the Service at any time by the actual act of deleting their User Account. Consequently, there is no minimum duration of the Service defined.

9.4. In the event the User breaches any of its obligations under the Service (including the Terms and Conditions) or under generally binding legal regulations or in other cases, the Provider may terminate the Service. The Service termination pursuant to this Article shall be effective upon delivery of the notice of termination to the User. Unless otherwise agreed or defined by generally binding legal regulations, the Service shall expire upon the effective date of such termination.

9.5. The termination of the Service Agreement shall be without prejudice to the Licence granted to the Provider in accordance with Article 6 of the Terms of Business.

10. Notices – legal acts

10.1. Unless agreed otherwise, any communications relating to legal acts associated with the Service Agreement must be delivered to the other Party in writing, specifically via e-mail. Any communications intended for the User shall be delivered to the User’s e-mail address specified in their User Account.

10.2. Any communication sent by e-mail shall be delivered at the moment it is received by an incoming mail server.

11. Final provisions

11.1. In the event the relationship associated with the use of the Website or the relationship established by the Service Agreement contains an international (cross-border) element, the Parties agree that such relationship shall be governed by the laws of the Czech Republic, particularly the Civil Code. The choice of law pursuant to the previous sentence shall not deprive the User, who is a consumer, of their protection afforded to the User by legal provisions that cannot be derogated from by a contract and that would otherwise apply in the absence of the choice of law pursuant to the provisions of Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

11.2. In the event any provision of the Terms of Business is or becomes invalid or ineffective, such invalid provision shall be replaced by a provision, the purpose of which comes closest to the invalid provision. The invalidity or ineffectiveness of a single provision shall not affect the validity of the remaining provisions.

11.3. The Provider may assign its rights and obligations arising from the Service Agreement to a third party, whereas the User agrees with such assignment.

11.4. The following shall form an integral part of the Terms and Conditions:

11.4.1. Annex No. 1 – Service Withdrawal Form by a Consumer.

11.5. The Service, including the Terms and Conditions, is archived by the Provider in electronic form and is not publicly accessible.

11.6. Contact details of the Provider: e-mail address beautifulhome@favi.co.uk. The Provider does not provide any other means of online communication.

In Prague, on 1. 4. 2026

FAVI a.s.

Annex No. 1 to the Terms and Conditions – Service Withdrawal Form by a Consumer

Please complete this form and return it to the Provider within the statutory deadline if you wish to withdraw from the contract.

Addressee (Provider):	FAVI a.s. With its registered office at Vodičkova 710/31, Nové Město, 110 00 Prague 1 Company Identification Number (IČO): 048 57 402 Registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, entry no. 28244
The User(s) hereby withdraws/withdraw from the Service Agreement concluded on:
Name and surname of the User(s):
Address of the User(s):
Registration e-mail of the User(s):
Date:
Signature of the User(s): (if this form is submitted in paper form)